Spanning eight total learning hours, Training Industry’s Measuring the Impact of L&D Certificate program is completed online over the course of two half-days. This Training Industry course offers the chance to participate in a virtual instructor-led (VILT) class with ample time for discussion, analysis, real-world examples and case studies designed to help you measure training and development effectiveness in your organization.

PREWORK:

• Interactive eLearning module: Kirkpatrick Model of Evaluation, Level 4 Isolation Techniques, Return on Investment (ROI), Transfer Climate Analysis
• My Evaluation Plan: Complete a template designed to help you identify your current training metrics and measurement strategies.

DAY 1

APPROACHES TO TRAINING EVALUATION

• Discussion of your previous experience with measuring training effectiveness.
• Introduction to:
  • Kirkpatrick’s Four Levels of Training Evaluation.
  • Training and Development Return on Investment (ROI).
  • L&D Transfer Climate Analysis.

LEARNER REACTIONS (KIRKPATRICK “LEVEL 1”)

• When learner feedback (i.e., “smile sheets”) is important.
• Level 1 Metrics: Affective reactions versus knowledge acquisition.

LEARNING (KIRKPATRICK “LEVEL 2”)

• When it is important for you to measure L&D effectiveness and types of learning (e.g., knowledge or skill acquisition, attitude or motivational change).
• Collecting your training and development Level 2 Metrics and visualizing your training effectiveness results:
  • Pre-post training test
  • Knowledge check
  • Post-training test only
  • Control group
• Reporting on training and development effectiveness using Level 2 results.

BEHAVIOR CHANGE (KIRKPATRICK “LEVEL 3”)

• When it is important for you to measure the impact of training and development on behavior.
• Choosing a methodology to measure training and development effectiveness using Level 3:
  • Pre-post training assessment
  • Post-training assessment/Retrospective pre-training test
  • Control group
  • Multi-rater feedback on training and development relevant behavior
• Choosing and tracking key performance indicators (KPIs), training metrics and target behaviors.
• Reporting on training related behavior change.

BUSINESS IMPACT (KIRKPATRICK “LEVEL 4”)

• When it is important for you to measure training effectiveness.
• Understanding training and development-relevant business metrics.
• Identifying the impact your trainees have on your target training metrics.
• Defining business improvement and understanding sources of training and development data.
• Isolation techniques and visualization:
  • Control group
  • Participant attribution
  • Participant estimation
• Reporting on training and development effectiveness using Level 4 results.

DAY 2

RETURN ON INVESTMENT (ROI)

• Defining ROI/the basics of the ROI formula.
• Calculating the components of your ROI formula.
• Understanding your training ROI calculation results.

TRANSFER CLIMATE ANALYSIS

• Defining the training transfer climate and identifying common factors that impact the transfer of training.
• Choosing the right climate factors.
• Collecting L&D climate data.

CASE STUDIES

• Leadership training evaluation
• Sales training evaluation
• Conflict management training evaluation

Capstone Activity

• Application in Your Own Training and Development Programs: Complete a training evaluation plan for one or more of your learning and development programs.

WANT TO LEARN MORE?

Visit the FAQs page, or contact us to speak to someone directly.